We are open for business, orders are shipped out the same working day, Royal Mail may have delays in some areas.

We are open for business, orders are shipped out the same working day.

Delivery & Returns

Delivery Details :

CORONAVIRUS

INFORMATION FOR OUR CUSTOMERS

During this unprecedented time, our primary concern is for our staff, the broader delivery network and of course our customers.

In this difficult time for all, the BracketsRus site remains open and we will endeavour to deliver all orders as swiftly as possible with the support of the delivery network. We are following the government guidelines, therefore, our services may be affected at short notice and there may be longer delays than expected.

We are experiencing a high volume of calls and email enquiries than normal. There will be delays to respond to you, we are trying our best to reply to each and every enquiry as soon as possible. Please bear with us during this unexpected time.

We hope you stay safe and healthy during this uncertain period.

Best Wishes

  • We offer a FREE 24 HOURS NEXT DAY DELIVERY to all addresses in the UK mainland.
  • For deliveries NORTHERN IRELAND, HIGHLANDS and IOW; there will be a small delivery charge. Please place your order as normal & our aftersales team will contact you with the delivery cost.
  • We use Royal Mail, Yodel and Parcel Force for our deliveries.
  • Orders received after 4.30pm will be shipped the following day.
  • Delivery times for all UK postcodes are Mon-Sat 7:30am to 9:00pm.
  • We aim to deliver your order within 24 hours.
  • Please book your fitting service once your order arrives on site.

Returns and Refunds :

Face Masks – Coronavirus (Covid-19)

Due to hygiene reasons and to avoid any cross-contamination we are not able to accept any returns on the face masks.

We offer a “NO QUESTIONS ASKED” 30 day money back guarantee for the the brackets and cable products, people do change their mind from time to time for whatever reason.

If its just a simple case of “you’ve changed your mind” , then please notify us within 30 days of receiving the goods and post the goods back to us via a recorded delivery service and we will give you a “NO QUESTIONS ASKED” money back guarantee.

If you have opened the box to have look at the product, no problems. Please just seal it back nicely with all the parts.

All we ask, is that you return the goods in a new and unused condition.

We offer a free 15 year guarantee on all items.

15 year

Product Guarantee

Money Back

Guarantee

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    I have an enquiry not covered by any of the above.

    I require a VAT invoice for my purchase.

    I am having a problem contacting the carrier.

    I would like the tracking number for my order.

    You have had my returned item/s for more than 7 working days and I have still not received my refund.

    I would like to return my item/s for an exchange.

    I would like to return my item/s.

    The bracket does not fit my TV.

    *These can be found on the box or the bag of your item, normally 4-6 digits long.

    My bracket/s didn't come with the correct screws.

    I am having a problem fitting my item/s.

    *These can be found on the box or the bag of your item, normally 4-6 digits long.

    I have received my item/s damaged or faulty.

    *These can be found on the box or the bag of your item, normally 4-6 digits long.

    I have I received the wrong item/s.

    *These can be found on the box or the bag of your item, normally 4-6 digits long.