Problems with Order
Your return will be processed once we have received your item back. The refund will then be applied within 7 working days.
Your refund will be applied to the same method of payment you used to make the payment.
Where is my order
For orders placed Monday – Friday; you will receive a tracking email after 7:00pm on the day you place your order. Once it is with the carrier, you will then receive further tracking updates.
If you have placed your order after the cut off time of 5:30pm on Friday; you will receive a tracking email on Monday after 7:00pm. Once it is with the carrier, you will then receive further tracking updates.
If you have not recieved a tracking email after the above specified time please complete this form.
Your order is out for delivery today between Mon – Fri 8:00am – 7:00pm & Sat 8:00am – 2:00pm.
Your order will be out for delivery tomorrow between Mon – Fri 8:00am – 7:00pm & Sat 8:00am – 2:00pm.
Your order will be out for delivery on Tuesday between 8:00am – 7:00pm.
If your order was dispatched via Yodel, please contact them as they may have an address query or require further delivery instructions:
or call on 0844 453 7443.
If your order was dispatched via UKMail, please contact them as they may have an address query or require further delivery instructions:
or call on 0345 155 4455.
If your order was dispatched via Parcel Force, please contact them as they may have an address query or require further delivery instructions:
or call on 0844 800 4466.
If your order was dispatched via Royal Mail please complete this form.
Royal Mail order trackingor call on 08457 001 200
Require a VAT invoice
Any Other Enquiries
We offer you the option to return your item within 14 days of purchase.
Furnishing the Credit Card details online can seem risky to the average computer user! Where does my data go? What happens if they go missing? Will the details be misused? To reassure you, anything sent between you and our website is completely secure. We use the latest 128bit SSL encryption to cover your data. When entering your card details, simply look for the little “padlock” symbol in the top right hand corner of your screen. This tells you that the SSL is working and your Data is secure. If you’re still worried, or are wary of sharing your details online, send us an email anytime and we’ll be happy to assist. Please find email on the contact us page.
Please ensure all items received by the courier are damage-free. If any boxes appear damaged or appear to have been opened; please write the details on the courier sheet. We may not be able to replace them if you fail to sign as receiving a damaged item(s); as we will not be able to claim anything back from the courier service provider.
All item issues must be reported within 48 hours of delivery.
Incase the purchase becomes faulty after the initial 14 day period from receipt, but within the warranty period, you are entitled to either have the item repaired or at our discretion replaced.