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 BRACKETS R US - FAQs - 70% OFF and FREE NEXT DAY DELIVERY - BRACKETS RUS

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Problems with Order

I have I received the wrong item/s.

Please complete this form and provide further information.

I have received my item/s damaged or faulty.

Please complete this form and provide further information.

I am having a problem fitting my item/s.

Please complete this form and provide further information.

My bracket/s didn't come with the correct screws.

Please complete this form and provide further information.

The bracket does not fit my TV.

Please complete this form and provide further information.

Returns

I would like to return my item/s.

We offer a 30 days returns policy.

Please complete this form and provide further information.

Exchanges

I would like to return my item/s for an exchange.

Please complete this form and provide further information.

Refunds

Where is my refund?

Your return will be processed once we have received your item back. The refund will then be applied within 7 working days.

Your refund will be applied to the same method of payment you used to make the payment.

You have had my returned item/s for more than 7 working days and I have still not received my refund.

Please complete this form and provide further information.

Where is my order

I would like the tracking number for my order.

For orders placed Monday – Friday; you will receive a tracking email after 7:00pm on the day you place your order. Once it is with the carrier, you will then receive further tracking updates.

If you have placed your order after the cut off time of 5:30pm on Friday; you will receive a tracking email on Monday after 7:00pm. Once it is with the carrier, you will then receive further tracking updates.

If you have not recieved a tracking email after the above specified time please complete this form.

I placed my order yesterday (Monday - Friday) before the cut off time of 5:30pm and have still not recieved my order.

Your order is out for delivery today between 7:30am – 9:00pm.

I placed my order yesterday (Monday – Friday) after the cut off time of 5:30pm and have still not recieved my order.

Your order will be out for delivery tomorrow between 7:30am – 9:00pm.

I placed my order at the weekend and have still not recieved my order.

Your order will be out for delivery on Tuesday between 7:30am – 9:00pm.

My order has still not been delivered.

If your order was dispatched via Yodel, please contact them as they may have an address query or require further delivery instructions:

Yodel order tracking or call on 0844 453 7443.

If your order was dispatched via Parcel Force, please contact them as they may have an address query or require further delivery instructions:

ParcelFore order tracking or call on 0844 800 4466.

If your order was dispatched via City Link, please contact them as they may have an address query or require further delivery instructions:

CityLink order tracking or call on 0844 493 0932

If your order was dispatched via Royal Mail please complete this form.

Royal Mail order trackingor call on 08457 001 200

I am having a problem contacting the carrier.

Please complete this form and provide further information.

Require a VAT invoice

I require a VAT invoice for my purchase.

Please complete this form and allow 10-14 days for your invoice to arrive. It will be sent via post to the billing address as per your order.

Any Other Enquiries

I have an enquiry not covered by any of the above.

Please complete this form and provide further information.

General Questions

What if I don’t like the item when it arrives?

We offer you the option to return your item within 14 days of purchase.

Is it safe buying from your website?

Furnishing the Credit Card details online can seem risky to the average computer user! Where does my data go? What happens if they go missing? Will the details be misused? To reassure you, anything sent between you and our website is completely secure. We use the latest 128bit SSL encryption to cover your data. When entering your card details, simply look for the little "padlock" symbol in the top right hand corner of your screen. This tells you that the SSL is working and your Data is secure. If you're still worried, or are wary of sharing your details online, send us an email anytime and we'll be happy to assist. Please find email on the contact us page.

How secure is the customer information with you?

Your personal data is kept 100% secure and will never be distributed or sold in anyway to any 3rd party company or any individual.

How will the product be delivered to me?

Orders placed are processed the same day, will be delivered the next working day. A working day is any other day except Saturday, Sunday and Bank Holiday.

Can I ask for a specific time of delivery?

Since the deliveries are being made by a 3rd party; we are unable to offer any specific timed deliveries.

What do I do if I am delivered a damaged product?

Please ensure all items received by the courier are damage-free. If any boxes appear damaged or appear to have been opened; please write the details on the courier sheet. We may not be able to replace them if you fail to sign as receiving a damaged item(s); as we will not be able to claim anything back from the courier service provider.

How soon do I need to let you know about damaged /missing / incorrect items?

All item issues must be reported within 48 hours of delivery.

Items Becoming Faulty within the Warranty Period

Incase the purchase becomes faulty after the initial 14 day period from receipt, but within the warranty period, you are entitled to either have the item repaired or at our discretion replaced.

What happens if I forget to put the RMA number on the parcel?

If we receive a parcel and there is no Reference details on the package or a returns form; it is likely to cause a delay in getting your refund processed. If you are returning any item, please put your full details and copy of any invoices with returned item.

Will your brackets hold the weight of my TV on the wall??

All our brackets are supplied with a stipulated weight allowance, meaning our brackets are guaranteed to hold the weight of your TV providing it is within the maximum weight stated.

Will your brackets definitely fit my TV??

Our Brackets are guaranteed to fit the size of screens stated. All our brackets are checked regularly against specifications of new Plasma and LCD screens launched on the market ensuring our information is highly accurate at all times. In extremely rare cases should our bracket not fit your Plasma or LCD screen please contact us.

What is VESA?

The Video Electronics Standards Association (VESA) are standards that define patterns of holes , mounting interfaces and associated power supply locations for LCD or TFT monitors, plasma screens and other flat panel devices. There should be 4 screw-holes in a square pattern, usually located in the centre or towards the bottom of any monitor. Plasma and large LCD screens may be designed to VESA 75 (75mm x 75mm), VESA 100 (100mm x 100mm), VESA 200x100 (200mm x 100mm) or VESA 200 (200mm x 200mm) configuration, or the large 400 VESA, 600VESA and even 800 VESA.

What is a Universal Bracket?

These brackets have adjustable mounting points for to mount the TV on to the bracket. Each Universal bracket will have the maximum hole-spacing that they are compatible with. Universal brackets come in different sizes, each designed for different screen sizes. They are especially suitable for LCD and Plasma TV's that don't have standard VESA fittings.

What is a Flat Wall Bracket?

A bracket designed to keep your LCD and Plasma screens as close to the wall as possible.

What is a Tilting Wall Bracket?

A bracket designed to allow you to tilt the screen downwards. This helps you get a better viewing angle. This bracket is suitable mainly for screens that are mounted high on the wall.

What is a Cantilever Wall Bracket?

A bracket designed to enable pulling the TV out from the wall and give a swivel function allowing the screen to be rotated left and right. Usually also incorporates a vertical tilt function.

What is the Aspect Ratio?

It is the ratio between screen height and width i.e. 5.4 = 5 parts long & 4 parts high. Standard PC monitors & Televisions have an aspect ratio of 4:3. Wide screens Televisions have an aspect ratio of 16:9

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